Etihad Airways has supplied an replace on its present and deliberate operations as COVID-19 (coronavirus) journey restrictions stay in place all over the world.
First and foremost, topic to United Arab Emirates’ government-imposed journey restrictions being lifted on passenger journey, Etihad plans to function a diminished community of scheduled passenger companies from May 1 to June 30, with the purpose of progressively returning to a fuller schedule as and when the worldwide scenario improves. Etihad can also be persevering with to function a rising schedule of particular passenger flights permitting international nationals within the UAE the chance to journey overseas, and to hold important belly-hold cargo comparable to perishables, prescribed drugs and medical provides.
With that mentioned, Etihad has revised the launch date of its inaugural service to Vienna from May 22 to July 1.
Tony Douglas, group CEO, Etihad Aviation Group, mentioned in an announcement, “We remain cautiously optimistic and will push ahead with our plans to resume normal flying.” He provides, nonetheless, “how [operations] will look month by month is difficult to predict.”
Network and Fleet
Currently, Etihad is utilizing 22 Boeing 787 Dreamliners and 777-300ER passenger plane, with 5 extra prepared for service, to enrich its operational fleet of 5 777-200F freighters. These plane are offering scheduled and particular passenger and belly-hold cargo companies to a number of locations worldwide. Since March 25, roughly 500 particular passenger, freighter and cargo flights have been operated; these embody flights to Amsterdam, Bogota, Brussels, Dublin, Frankfurt, Jakarta, London Heathrow, Manila, Melbourne, Paris Charles de Gaulle, Seoul Incheon, Singapore, Tokyo Narita, Washington, D.C., and Zurich, with different locations deliberate.
Etihad Cargo is now working as much as 100 turnaround flights per week to 32 locations on 5 continents. In addition to regular scheduled cargo companies, particular freighter and humanitarian flights have been flown to Addis Ababa, Amsterdam, Beijing, Bogota, Bucharest, Copenhagen, Chennai, Cochin, Dublin, Frankfurt, Jeddah, Johannesburg, Karachi, Khartoum, Kiev, Milan, Paris, Rome, Shanghai, Tbilisi, Wuhan, and Zagreb. More particular flights shall be launched within the coming weeks.
With 80 p.c of its passenger fleet on the bottom, the airline has launched into the most important plane upkeep program in its historical past. Etihad is performing upkeep work on 96 passenger plane, together with 29 Airbus A320 and A321s, 10 Airbus A380s, 38 Boeing 787s and 19 Boeing 777-300ERs. The program ranges from minor upkeep duties, comparable to seat repairs and updates to Inflight Entertainment Systems, to bringing ahead scheduled engine modifications and modifications on a number of plane, eliminating the necessity to withdraw them from service when flights start working once more.
Cancellation Policy and Rewards Program
The airline has launched a spread of journey waivers, options and advantages to assist ease the burden the pandemic is having. Customers who booked straight with the airline earlier than August 31, 2020, now have better flexibility to vary their bookings or they will go for value-added Etihad Credit the place doable. This credit score will present every buyer with the worth of their present unused ticket and as much as $400, plus as much as 5,000 Etihad Guest Miles, for future journey. Additionally, for tickets bought straight from Etihad inside Europe or the United States, a refund can also be obtainable if requested.
Etihad Guest, the airline’s loyalty program, is supporting members to retain and improve their Tier Status by way of quite a lot of initiatives whereas they continue to be unable to journey throughout this era. In addition to receiving the month-to-month bonus Tier Miles, members who achieved 80 p.c of the qualifying necessities shall be prolonged or upgraded for 12 months. Members who achieved lower than 80 p.c of the qualifying necessities shall be prolonged for 3 months. Etihad Guest Miles that expired in March and are on account of expire in April or May, shall be prolonged for 3 months for members who’ve been energetic with this system over the past 18 months. Members can even donate their miles to charities, together with the United Nations Refugee Agency (UNHCR) and Emirates Red Crescent, who’re supporting susceptible refugees impacted or in danger because of COVID-19.
Etihad’s catering unit, Etihad Airport Services Catering (EAS), has been commissioned by varied authorities entities, enterprise organizations and neighborhood facilities, to organize and supply meals to people impacted by the worldwide unfold of COVID-19. Since the beginning of the pandemic, EAS has cooked and delivered over 15,000 meals a day to individuals self-isolating or underneath quarantine, frontline medical workers, humanitarian drives and for varied companies throughout Abu Dhabi.
EAS can also be delivering facilities and offering a laundry service for Etihad staff dwelling in non permanent isolation on the airline’s eco-residences in Masdar City to allow them to proceed to function important freighter and particular passenger flights. These embody loadmasters, cargo brokers, pilots and cabin crew. Etihad crew dwelling in firm supplied lodging and requiring a meal supply service are additionally being catered at no cost.