Coronavirus: Pacific Delight Closes, Impacts Travel Advisors

Coronavirus: Pacific Delight Closes, Impacts Travel Advisors


As it approached its 50th anniversary in enterprise, Pacific Delight Tours final week folded its doorways, withdrew from the United States Tour Operators Association (USTOA) and notified prospects and the press that it’s not accepting enterprise. 

“With the majority of its business being to China, and given the cancellations and uncertain future caused by the media reporting about the coronavirus, we have decided it is in the best interest of our valued travel advisor partners, suppliers and loyal travelers to suspend operations indefinitely,” the corporate stated in emails to prospects and the press.

”We want to reassure everybody that this isn’t a chapter. All suppliers shall be paid and all purchasers who cancelled have been totally refunded,” stated Michael Kong, managing director of Pacific Delight Tours.   

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On Friday, USTOA adopted up with a press release that Pacific Delight Tours has “suspended its tour operator business and is no longer a USTOA Active Member. Accordingly, Pacific Delight Tours no longer participates in the USTOA $1 Million Travelers Assistance Program.”

Under the phrases of this system, vacationers who’ve paid a provider for a visit that then is canceled in a chapter may be reimbursed from a $1 million bond USTOA requires of all members. That received’t be crucial on this case, as Pacific Delight paid for all journeys it booked earlier than closing. 

Leigh Stephens Johnston, whose purchasers have been booked by Pacific Delight for the Olympics, says she has been informed their journey was canceled and their cash shall be refunded. She is out simply her time, however is completely satisfied to be working with Goway to deal with the bookings.

Concerns Over China

But different journey advisors are starting to really feel the chew of the coronavirus bug. 

Linda da Sosa, a leisure journey marketing consultant at Travel Experts, stated that whereas she has no purchasers touring with Pacific Delight, one in all her two China bookings has canceled and certain will go to Peru as a substitute. She has not but heard from the opposite, who’s booked on a cruise that ends in Hong Kong. “Everybody is on edge because typically an Asia trip is long planned for and anticipated.”

Kim Kellar, president of Cohasset Travel Inc., for instance, has heard from three separate prospects certain for Asia. 

One couple, connecting by Hong Kong on their solution to Australia, requested to be rerouted, after which referred to as again saying they have been contemplating canceling altogether. They had consulted with two infectious illness docs; one stated to go and one suggested that they cancel. At this level, the couple nonetheless is undecided.

A second couple, vacationing in Thailand, first requested to cancel their scheduled Hong Kong cease on the best way dwelling, then determined to cancel the remainder of their journey and fly dwelling instantly as a substitute. A 3rd buyer, a enterprise traveler, canceled his journey outright.

Kellar stated with simply two days’ discover of the cancellation, her tour operator, Trails of Indochina, approved a 60 p.c refund, which she believes her shopper will agree is truthful.

“It’s a loss for everyone,” Kellar stated. “I worked hard for free, the tour ops and hotels have absorbed the penalties and loss of revenue. But it’s only money. We should be thankful, as there are potentially thousands who will lose their lives or their families.” 

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