Four Seasons Hotels and Resorts is collaborating with Johns Hopkins Medicine International to validate its new world well being and security program, Lead With Care, and supply ongoing, real-time steering on the COVID-19 (coronavirus) state of affairs. To assist the event of procedures to be verified by Johns Hopkins, Four Seasons will probably be working with EcoLab and International SOS.
As a part of the collaboration, Johns Hopkins Medicine International and Four Seasons have established a devoted COVID-19 Advisory Board, bringing collectively Four Seasons management and prime consultants from Johns Hopkins Medicine International. The COVID-19 Advisory Board will create, improve and evaluate present procedures, together with digital and in-person coaching to information implementation of Lead With Care throughout Four Seasons world portfolio.
The Lead With Care program, Four Seasons says, is targeted on offering care, confidence and luxury to all visitors, workers and residents throughout the new COVID-19 setting. The new program outlines clear procedures that educate and empower Four Seasons workers to maintain visitors and one another.
Four Seasons collaboration with Johns Hopkins Medicine International will make sure the evaluate and validation of the Lead With Care program in two phases. Phase One of the collaboration (Review and Validation) entails a evaluate of Four Seasons current well being and security procedures, together with enhanced protocols in response to the present state of affairs at a world, regional and property degree. Phase Two (Ongoing Guidance) supplies Four Seasons with ongoing collaboration with the Johns Hopkins Medicine International crew, together with direct entry to curated crucial updates, related COVID-19 analysis outcomes and knowledgeable recommendation to make sure real-time changes to working procedures.
Four Seasons and Johns Hopkins may even set up a joint Response Team the place senior consultants in infectious ailments from Johns Hopkins will present on-demand response and steering to accommodations dealing with COVID-19 conditions.
While visitors will see most of the enhanced Lead With Care procedures, behind-the-scenes measures may even happen by means of worker coaching, further meals dealing with protocols, and enhancements to air flow techniques and different back-of-the-house operations.
In addition, Four Seasons says it continues to put money into its app that additional permits visitors to regulate how they interact with others, limiting face-to-face interactions and permitting customers to request baggage pickup, airport transfers, room service, restaurant and spa reservations and extra.